Frequently Asked Questions
Below are some of our shop policies and examples of frequently asked questions which we hope will assist in answering any queries you may have. If they do not, please feel free to contact us direct.
Orders are generally made to order and therefore please allow 5 days for delivery.
We do follow specially created recipes however, as our products are made in small batches, in a small kitchen and by hand, they may differ slightly between batches.
We can accept payment via Visa, Mastercard and Visa Debit through our website, handled by Stripe as our chosen payment gateway partner. You may also pay for your order via PayPal. We can also accept direct Bank Transfers.
We regret that we do not accept cheques or Postal Orders.
We will send you an invoice receipt via email after your order is received and will confirm once it has been shipped.
Our aim is to keep the costs of our products as low as possible to cover the cost of the ingredients, packaging and some for our time making them. This means we have to charge shipping fees, otherwise we would operate at a loss!
We try to keep these as low as possible, using business rates and are always happy to ship in batch to save costs.
Shipping usually takes 2 days, however outside of London may take a little longer.
You are also welcome to collect your items from our address in Putney, London.
We charge the standard UK 2 working days shipping rate but offer a higher next day rate also.
We can ship internationally but at an extra charge.
We offer free shipping for orders over £50.
We are always happy to gift wrap your items and can send them straight to the lucky recipient.
There are options on each items to add additional small gifts such as prosecco, chocolates etc. to make them even more of a treat.
We are also happy to include a hand written greetings cards, please just let us know what you would like written inside.
We wouldn't want to miss someone's special day so please do let us know when the package is required by. Please be aware of the delivery times as we make all items to order so next day delivery is very difficult.
We are happy to accept returns and exchanges based on the below;
Contact us within: 5 days of delivery
Send items back within: 30 days of delivery
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If you have any issues or questions with your order please contact
If the item arrives broken please send us a picture and we will replace it free of charge.
Frequently Asked Questions
Are your products tested on animals?
One of our company principles is that none of our products are tested on animals. So no products listed on our site were tested on animals nor do we use suppliers that test on animals.
Are your products safe to use during pregnancy?
I have an allergic reaction to a product
While all of our products are natural, some people may still have sensitivities to natural ingredients. In fact, many natural essential oils have allergen components that are listed at the bottom of the ingredients on the website.
How do I use my candle in the best possible way?
The first time burning your candle you should let it burn until the wax is melting across the width of the candle, or up until 4 hours maximum. This should help to avoid 'tunnelling' in which some of the wax around the edges is not used.
What should I do if my items arrive in the post damaged?
Please take a picture a send to thriftycreationsKD@gmail.com
Can I stock your items in my own shop or website?
Absolutely! We love to make connections with other sellers. Please email thriftycreationsKD@gmail.com.
Is your packaging eco friendly?
We do our best to use recycled or recyclable packaging with our products wherever we can. This includes using card/paper, glass or tin instead of plastic where possible and recycling. For example, our soy candles in recycled pasta sauce jars.
Are your products suitable for vegans?
Yes, the majority of our products are suitable for Vegans with a couple of exceptions due to the use of ingredients such as Beeswax in or lip balms.
What is the shelf life of your products?
Our Soaps have a shelf life of approx. 36 months and should be kept wrapped and out of direct sunlight.
Our bottled and tinned products have a shelf life of approx. 12 months
Our Bath Bombs have a shelf life of approx. 12 months
Our Sugar Scrubs have a shelf life of approx. 12 months
Do you make custom products?
We are always up for a challenge and to try something new!
Are you products suitable for sensitive skin?
Due to our products using natural ingredients rather than chemicals they are more favourable towards sensitive skin.